FAQ

Frequently Asked Questions

What's the difference between skin lightening, brightening, bleaching and whitening?

"Brightening" is a general overall glow - mostly an evening-out of skin tone, removing the superficial color caused by tanning or other damage. We consider this "curative" care, and most of the products you'll love are in the Skin Soho® collection, though you may also want to see the Fair & Flawless® Enhanced Suntan Reducing Cream.

"Lightening" products shift your natural skin tone a shade or two with regular use. They also address the superficial melanin in your skin, and help to prevent more melanin from forming. This is what we think of as "restorative" care. It helps restore your youthful, healthy skin as it gently lightens your overall tone. You should visit our Fair & Flawless® collection.

"Bleaching" and "whitening" products include the most intensive melanin-reducing ingredients, often in combination, to shift your natural skin tone by as much as 5 to 6 shades. The most dramatic whitening products at Skintrium™ are our "corrective" products, enabling you to correct and shift your skin tone to the look you love. If this is your direction, start with our Esthetic Blend collection.

What's the difference between fair skin and flawless skin?

“Fair” skin is pale skin. It contains less melanin than darker skin. People whose ancestors come from places on the earth where the sunlight is weaker, such as northern Europe, tend to have fair skin.

“Flawless” skin is even and glowing.

People with fair skin may have all kinds of flaws-acne, freckles, melasma, blotches, scars and pits, rosacea, eczema, and wrinkles. Many fair skinned people use and love curative Skintrium™ products, including products in the Skin Soho® collection and the Enhanced Suntan Reducing Cream, to achieve the overall healthy, flawless skin they dream of.

You have a lot of products, and many seem similar. How do I choose?

1. Start with the level of lightening you want.

If you are already close to your ideal skin tone and want a gentle brightening and evening of tone, the Skin Soho® collection is for you. For dramatic changes in skin color, look at the Fair & Flawless® collection.

For the absolute ultimate in skin whitening, consider the Esthetic Blends collection. Fair warning: this collection is very addictive. These products are freshly compounded just for you at the time you order, without any water or preservatives. They're shipped climate-controlled, and give absolutely amazing skin whitening results.

2. Choose face, body or lips

3. Choose purpose

Do you want to cleanse, tone, moisturize, or lighten only?

4. Do you have a specialty need?

For instance, we offer products that are designed and formulated specifically to remove spots, undo sun damage, and address hormonal changes.

5. Consider our easy Collection kits

Many of our products are designed to work best in concert, and the Collections for face and body will give you excellent results quickly.

6. Still have questions? Email or Call us!

We love to help you find the products that will give you joy.

What's the difference between a cream, gel, gelee, moisturizer, soufflé, and a serum?

Our creams and moisturizers will be creamy and thick, while soufflé is creamy and fluffy. These products are deeply hydrating, best for drier skin types.

Gels and gelees are translucent or transparent, and are ideal for skin that’s neither dry nor oily. They keep skin moist, but are light on the skin.

Our serums provide light hydration, without any cream or oil. They are pH balanced to leave skin feeling supple and comfortable, not dried out. We especially recommend serums for people whose skin is oily or prone to break out. They're also amazing when used under moisturizers.

How long does it take to see results?

In most cases, you’ll start to see more even, brighter tone in just a few days. Within a few weeks, your skin will be dramatically improved.

How can I get the lightest results, fastest?

1. Start with the most intensive products.

Fair & Flawless® collection formulas contain more active lightening ingredients, and Esthetic Blends the most.

2. Use products in combination.

Our cleansers and toners not only include lightening agents, but also complexes that open the skin to the treatments that follow. Our Collection Kits can set you on the right path.

3. Be diligent.

Do your routines twice a day, as advised.

4. Support your efforts with healthy living.

Good food, ample rest, and a cheerful life will help you get the gorgeous skin you dream of.

Can I stop when I get to the color I want?

Skin lightening is a commitment —just like coloring your hair. Skin is alive, and it will constantly try to reset to its natural color if you don’t maintain your regimen.

Are the results permanent?

The results of our restorative products, such as the Enhanced Suntan Reducing Cream, Skin Soho® White Tea Lightening Gelee, and Colada White Skin Pigmentation Reducing Hand and Body Milk, are permanent - as long as you don’t go back in the sun. These curative products remove old damage and spots without changing your natural skin tone at a deeper level.

The restorative and corrective products in the Fair & Flawless® and Esthetic Blends collections change your natural DNA-driven skin tone. The results are permanent only if you continue to use the products as directed. If you stop using the products, your skin will continue to try to reset to its natural hue—just as hair color will reset if you don’t maintain it.

How long is it safe to use your products?

Forever! This is truly healthy, restorative care. You may want to switch from the more intensive lightening of Fair & Flawless® to the gentler maintenance level of Skin Soho® at some point…or you may not. Either way, rest assured these are highly tested, richly nutritive products that will enhance your skin for years and years of use.

Can I combine hydroquinone-based products with Fair & Flawless®?

No. And if you're using hydroquinone products, please stop. They're dangerous and in many countries, banned. Our collection of researched, proven, and customer-delighting products work even better, and without the danger.

Will I look unnaturally pale?

No. You'll have a lovely, healthy, even-toned complexion that looks completely natural to you. Only you will know you weren't born with it.

Are there side effects from using these products?

Beautiful, healthy, more luminous skin! But do remember that you WILL need sunscreen to protect your fair complexion.

Will I tan if I go in the sun after using Fair & Flawless® or Skin Soho® products?

You will. The sun will always stimulate melanin production. So slather on sun protection, wear a hat, and stay in the shade to keep your complexion as fair as you like it.

If I use the spot removers, will I end up with lighter spots on my skin?

No. Your skin will sort it out, and you’ll end up with vibrant, fresh, creamy skin that has an even all over tone.

Can I use Skintrium™ products under my arms or in other sensitive areas?

Absolutely. It would look odd otherwise. Apply your favorite body lightening product under your arm pit and then use deodorant or other product right over it. You can apply Skintrium™ products in other sensitive areas like the thighs and buttocks as well.

How long will the product last?

This will of course depend. In general, a container is designed for about 2-3 months of daily application as advised.

Can men use these products?

Men can and do. And not just men, but some of the most rugged and manly men in the world: we ship to quite a large list of soldiers as well as civilians.

I am trying to get pregnant. Are Skintrium™ products safe for me?

We use all safe and natural ingredients. Still, you should always consult with your own doctor before using any product during pregnancy. Talk with your OB-GYN or midwife and abide by their advice.

I have problems with acne scarring, pitting, and discoloration. Will Skintrium™ help me?

Yes. We recommend Skin Soho® Latte + Granita Pre Treatment Cleanser to lift off dead cells that clog pores, followed by Skin Soho® White Tea Cellular Refining Rinse. Finish with the Skin Soho® Cocktail Serum, which contains no heavy moisture to aggravate your skin. You’ll see skin that’s visibly improved, smoother and glowing.

Can Skintrium™ products help my scar?

Yes. All the exfoliating products are helpful, but especially the Skin Soho® Cocktail Serum.

Why do I need different facial and body products?

The skin of your face is more delicate - and yet, ironically, gets more abuse - than your body skin. While your body is likely to be protected from sun and wind and cold most of the time, your face never gets a vacation. Products for face are therefore generally richer and more protective, while body products are designed to slide over large areas easily.

You can of course use any Skintrium™ product on any part of your skin safely, but you’ll get the best results by using facial products on the face and body products from neck to toes.

Who can benefit from Skintrium™’s products?

Everyone age 12 and up. Men, women and teens from every place around the world, with any skin tone:

Indian, Asian, Latino, African, Caucasian, Inuit...it doesn't matter. We all share the same melanin, and skin that can always benefit from botanical nourishment.

That said, Skintrium™ has been developed especially to meet the needs and desires of people with browner tones, from light honey to rich chocolate color. As a group, people of color have:

  • More melanin, resulting in a darker and warmer skin tone
  • More natural protection from sun
  • Fewer visible signs of aging, such as deep wrinkles, fine lines and sun spots
  • A greater tendency to uneven darkening or lightening of skin
  • Greater risk of raised scars

The majority of our products are specifically for people who wish for a dramatically lighter skin tone than they were born with. A few are truly targeted to those whose skin has been damaged or deeply tanned with sun, and who want to undo the spotting and drying of sun damage.

Do you ship around the world?

In addition to North America, we ship to fans in India, Africa, China, Indonesia, the Carribean, Central America, South America, and Europe. We want everyone to have access to these wonderful products! A partial list includes:

Africa

  • Cape Verde
  • Ethiopia
  • Kenya
  • Nigeria
  • Senegal
  • South Africa
  • Sudan
  • Zimbabwe

Asia

  • Bangladesh
  • Cambodia
  • China
  • Guam
  • Indonesia
  • Japan
  • Korea
  • Malaysia
  • Pacific Islands
  • Pakistan
  • Philippines
  • Samoa
  • Singapore
  • South Asia
  • Southeast Asia
  • Tonga
  • Thailand
  • Vietnam

Caribbean

  • Bahamas
  • Barbados
  • Cayman Islands
  • Cuba
  • Dominican Republic
  • Jamaica
  • Puerto Rico
  • Trinidad & Tobago

Central and South America

  • Argentina
  • Brazil
  • Columbia
  • Costa Rica
  • Guatemala
  • Mexico
  • Panama
  • South America
  • Venezuela

Europe

  • France
  • Germany
  • Italy
  • Netherlands
  • Poland
  • Portugal
  • Spain
  • Switzerland
  • United Kingdom 

Middle East/Mediterranean

  • Egypt
  • India
  • Iran
  • Iraq
  • Lebanon
  • Libya
  • North Africa
  • Pakistan
  • Saudi Arabia
  • South Asia
  • Syria
  • Turkey

North America

  • Canada
  • US